Shipping

Shipping

EU Shipping                FREE

2-7 Business Days*

USA & Outside EU      14.90€

5-10 Business days**

 

 

• Free Worldwide Shipping on Orders over 150 €

• If you are not sure if we ship to your location, please get in touch with us at hello@rokl-eyewear.com

• We ship with Industry Leaders, so you can be assured that your ROKLs will be delivered on time and securely

Unforeseen issues such as weather conditions, national holidays etc. may change delivery times

** Taxes and Duties may apply outside the EU, final price may vary depending on Country (see checkout)

Returns

1    Any Products which are damaged or defective, or which are not otherwise in accordance with the Customer’s order, or which the law provides may otherwise be returned to Rokl within 14 days after the Customer has received the Products. 
2    The Customer may otherwise return Products to Rokl and obtain a credit/refund:
(a)    provided that it does so within 14 working days of delivery and a return authorisation is obtained by mailing to hello@rokl-eyewear.com; and
(b)    provided that the Products are in their original packaging, unopened, of a current make and model, and otherwise as new and in a saleable condition;
(c)    at the Customer’s own expense; and
(d)    on the basis that risk in the Products remains with the Customer until the Products are received by Rokl, and that  a restocking or return fee may be charged.

3    Notwithstanding the provisions of this clause, Rokl will not accept a returned Product where the Customer has caused the Product to become unmerchantable or failed to take steps to prevent the Product from becoming unmerchantable or the Product has become damaged by abnormal use whilst in the possession of the Customer.

Delivery

Rokl products will be delivered in perfect condition to the specified address in the form completed by the user. If you want your order to be delivered to a different address than the indicated in the form, you must explicitly note it in the section provided for such purpose.

Rokl assumes no responsibility if the orders' delivery are unsuccessful as a result of the false, inaccurate or incomplete data provided by the User.

Rokl will take all necessary measures so that delivery can be done within the agreed time limits. Rokl considers the payment confirmation, as a necessary condition for maintaining the delivery schedule. However, time limits indicated in the Web Site are estimations and may vary because of logistics reasons or other major matters. In the case of a delay, the User will be duly informed. The delivery is considered complete from the moment in which Rokl or the hired carrier company makes the product available to the user.

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